8 Best Chatbot For Hotel Business (2023)

Introduction

It is essential to be online today, regardless of the industry you work in. The digital revolution does not exempt the hotel industry from this duty. 

Additionally, it’s critical to have a strong online presence. To put it another way, you must be able to respond to your prospects’ demands right away.

Many corporate executives are employing automated chat technologies to do this. Here is where chatbots really shine.

What is a hotel chatbot ?

A hotel chatbot is conversational software made for the hospitality industry that imitates a conversation with a human user.

This let’s hotels talk to their guests right away and in a way that is personal without giving up automation.

With this kind of automated messaging service, hotels can talk to their guests and help them with things like making reservations, answering questions, giving tips, etc.

In addition to the hotel’s website, a chatbot with advanced features can be used with Facebook, WhatsApp, Instagram, Line, Telegram, WeChat, Google My Business, and other communication channels.

And unlike a live chat, which needs help from someone in the call center or at the front desk, a hotel booking chatbot is completely self-service.

How do hotels use chatbot ?

For instance, a chatbot on the website of your hotel can respond to inquiries from potential customers without them having to pick up the phone and dial.

At the same time, an employee doesn’t have to stop a face-to-face chat with a guest to pick up the phone and answer a question from a possible guest.

Ways to use chatbot in hotel

1. Taking care of customers :

Chatbots are being used more and more in hotels to improve how they run their services. In particular, the chatbot for customer service is a big hit.

Visitors will get better service and waste less time with this tool, which is available 24/7.In fact, it’s becoming clearer that most people who go to this kind of place have high expectations for customer service.

Aside from the quality of the answer, they also care about how long it takes to answer.Using a chatbot to improve this service for the hotel industry lets them better meet their needs.

For a person in charge of people, it would be hard, if not impossible, to meet the needs of such a large group of people with such different expectations.

With hotel chatbots, you can respond to customers quickly and effectively, even if no one is at the desk.

2. Help with the whole booking process :

By providing helpful, individualized support throughout the whole booking process, a hotel chatbot can help to improve the number of bookings that are made and minimize the amount of bookings that are abandoned midway through.

Customers can use the chatbot to ask inquiries and get information, and it can also support advancement.

Additionally, chatbots can be employed from the very beginning of the booking process to learn about a specific user’s preferences, budget, and other factors before providing sage advice.

3. Personalized customer service :

A talking robot with artificial intelligence can be installed in your hotel to provide individualized service to each visitor.

The traveler can begin taking advantage of this exclusive experience even before they book a room at your hotel.

Chatbots using AI, for instance, can support customer decision-making. The traveler will benefit greatly from the tool’s recommendations before or during the booking process.

Based on clever tracking questions, they will take the visitor’s preferences into consideration.

To put it another way, a hotel’s chatbot can assist a guest with planning his stay effectively.

Nothing will be missed with the tool, from rental businesses to tourist attractions to culinary discoveries.

4. A rise in reservations :

Would you like to have more reservations at your restaurant? Utilize a focused chatbot.

Since there are no commissions for this kind of deal, the hotel usually makes more money.

You may improve the conversion rate on the hotel website by tweaking your chatbot.

Quick responses to your potential customers’ inquiries will boost their trust in you and enable you to convince them to take action.

Additionally, you can utilize chatbots for hotels on your company’s social media and instant messaging accounts in addition to web pages.

For tourists, this makes the hold procedure even simpler. Only the links back to the hotel’s central holding system need to be configured in the system.

5. An improved customer experience :

Chatbots can improve the overall efficiency of the in-person customer experience as well as being available 24 hours a day, 7 days a week for online customer service.

One way to do this is to use a hotel chatbot to help with the check-in and check-out process.

Using a mobile app and chatbot technology, you can check in and out of a hotel using just your phone.

You won’t have to go to the front desk at all, which will cut down on waiting times.

6. Chances to sell more or different things :

A chatbot can help a hotel get more direct bookings, and it can also give the hotel more chances to up-sell and cross-sell.

This can also happen naturally, based on what has been said in the chat. This could make it more likely for a customer to take advantage of these opportunities.

During the booking process, the chatbot could use the information it has gathered to offer relevant extras like breakfast or spa services.

If a certain room is chosen, a chatbot could suggest an upgrade for that room. During the stay, a chatbot could also tell the person in real time which restaurants were open.

7. Less work for staff in customer service :

In the modern world, it’s easy for customer service teams at hotels to get too busy.

After all, they may have to deal with guests who want to talk to a customer service representative in person, answer questions and other messages from Facebook, Twitter, and email, and process feedback from customer surveys all at the same time.

This stress can be relieved by a hotel chatbot, which can respond quickly to cut down on wait times and handle many of the most common or easy customer service requests, leaving staff to handle the more complicated ones.

Best Chatbot For Hotel Business (2023)

1. Helloshift :

Hotels can easily text or SMS their visitors using HelloShift.

Before check-in, for example, HelloShift interacts with the PMS and delivers useful SMS automatically at critical moments in the guest lifecycle.

Messages from visitors flow into HelloShift’s acclaimed user interface, which teams pick up on quickly and adore.

• Key Features –

1. Find out how hotel tasks and checklists are going in real time.

2. Plan and assign rooms to be cleaned and checked.

3. Make your own inspections and checklists and put them on a regular schedule.

4. Make a hotel knowledge base and put all the important hotel information in it.

• Pricing –

1. Travel Ibex : Price starts from $78/user Per month.

2. Global Tix : Price starts from $9/user Per month.

3. eZee Absolute : Price starts from $50 Per month.

4. TSSI : Price starts from $500.

5. Stayflexi : Price starts from $40 Per month.

2. HiJiffy :

All hotel customer service operations are centralized, automated, and measured using the cutting-edge system HiJiffy.

It does this by combining innovative technology with a simple, reliable, and strong platform that is used every day in more than 600 hotels in 15 countries.

Hotels that use HiJiffy have an average rate of automation of 70%, which is very important as guest interactions become more complicated.

• Key Features –

1. Create customized marketing campaigns that emphasize hotel upgrades, spa treatments, on-site dining, and other amenities for guests.

2. Track purchases and put upsell orders in a dashboard for fulfillment, which will update the status after the transaction is fulfilled.

3. Based on factors like arrival, departure, or traveler type, send hotel-wide or segmented targeted communications to groups of visitors.

• Pricing –

Monthly subscription (/room/month).

3. Akia :

A platform for text messaging called Akia was created to help hotels increase their reputation, enhance visitor experiences, and increase income.

Properties may get service recovery, review management, and contactless tooling by employing this highly engaging channel to streamline their guest experience initiatives.

• Key Features –

1. Based on factors like arrival, departure, or traveler type, send hotel-wide or segmented targeted communications to groups of visitors.

2. Add live chat to your website to get more people to book and to make it easy for guests to talk to the front desk.

3. Live translations let you talk to guests in their native language, no matter what language they speak.

• Pricing –

1. Freemium (hotel can trial for free) – 30 day trial. 

2. Implementation fee – Less than $1000.

3. Monthly subscription (/room/month) – Less than $3.

4. Quicktext :

All of the data that comes out of conversations between Velma and customers is collected and stored, centralized, and indexed by Quicktext.

Using this information lets you: Make the hotel’s sales, marketing, and help desk work better. Make models that can predict.

• Key Features –

1. Integration of Booking Engine.

2. Facebook messenger integration.

3. Whatsapp integration.

4. Messages that send themselves based on PMS data.

• Pricing –

1. Implementation fee – Less than $1000.

2. Monthly subscription (Flat) – Less than $500/month.

3. Monthly subscription (/room/month) – Less than $3.

5. RateGain :

ngage-AI is RateGain’s conversational AI platform for virtual assistants.

It helps you improve your hotel’s operations, find upsell opportunities, and make more money per guest.

This improves the guest experience and raises the hotel’s satisfaction scores.

• Key Features –

1. Ideas for Room Types and Price Check.

2. Integration of WhatsApp.

3. Integration of Facebook Messenger.

4. Two-way translations in real time.

6. EasyWay :

EasyWay is an end-to-end contactless guest journey platform that lets hotels automate and personalize the entire guest journey.

Hotels can give their guests new, convenient, and safe experiences while making more money, running their business more efficiently, and getting their guests more involved.

• Key Features –

1. Messages that send themselves based on PMS data.

2. Automatic Answers.

3. Integration of Booking Engine

4. Integration of WhatsApp

5. Integration of Facebook Messenger

• Pricing –

1. Freemium (hotel can trial for free).

2. Monthly subscription (/room/month) – Less than $3.

7. Asksuite :

Asksuite is the world’s top company for hotels and resorts to communicate through all channels.

Its goal is to make Reservation, Marketing, and Sales teams unstoppable by turning service requests into direct bookings.

Asksuite gives hotels a single place to manage and automate all of their communication channels.

HotelTechAwards has named Asksuite #1 Best Livechat & Chatbot for the third year in a row.

• Key Features –

1. Ideas for Room Types and Price Check.

2. Live Availability of Inventory.

3. Maps Integration.

• Pricing – 

1. Implementation fee – Less than $1000.

2. Monthly service fee – Less than $1000/month.

8. Book Me Bob :

Bob is a chatbot with artificial intelligence that lives on the website of your hotel. Bob’s main job is to automatically answer your customers’ questions 24 hours a day, saving you time and money.

Bob works with Facebook Messenger, and so far he has learned to answer more than 20,000 questions.

Bob can also help with a transaction and payment within the bot window, which makes the booking process safe and secure.

Key Features –

1. Integration of Booking Engine.

2. Automated Replies.

3. Maps Integration.

4. Two-way translations in real time.

• Pricing –

1. Freemium (hotel can trial for free) – 30 day trial.

2. Implementation fee – Less than $1000.

3. Monthly subscription (Flat) – Less than $500/month.

4. Monthly subscription (/room/month) – Less than $3.

Conclusion 

In the current digital world, chatbots are very significant.They are a new way for hotels to market themselves.

A chatbot should be on hotel websites, social media, and any other place where guests can get information about a hotel.

In this competitive world, the only way to stay alive is to improve your technology. If you don’t already have a chatbot, now is the time to get one