Artificial intelligence and chatbots are something that is being spoken about almost everywhere these days. People love checking out new technologies especially if that helps them monetize their businesses even chatbot can boost your business.
Artificial intelligence and chatbots are something that is being spoken about almost everywhere these days. People love checking out new technologies especially if that helps them monetize their businesses even more.
Chatbots have information saved and that is used in a way that a person need not be there explicitly to answer the queries of the customers.
This saves the time and money of the business owner and the people involved there. Which business doesn’t want to save both time and money?
Customer service is something where businesses invest a lot. How a business properly tackles its customers, says a lot about its business sense. Good customer service also influences the decisions of customers on whether to use the service or not.
Even if we think, as a customer, we would judge a business by its customer service too. A person presenting physically to answer queries 24/7 is impossible. Even if this is possible, a person’s patience gets involved in this scenario. So, here, using chatbots gets our work easy, where AI answers the customer’s queries. They can answer all the questions N number of times and are present 24/7.
Here, the international presence plays a major key, where customers in another time zone can also ask queries and the business gets a reach, no matter what time or place.
A more professional way of asking queries is through the chatbot. When customers are answered here, they have a sense of trust while giving their information.
Here, we are sure that the ones giving their information are interested in this service, ie, the business somewhere reaches its targeted audience.
Businesses must just not reach the audience but the targeted audience. Reaching 1000 random people might lead to 10 interested customers but reaching 1000 targeted audiences might lead to at least 100 genuine audiences.
Customers,especially millennials, do not feel judged when giving their information to chatbots. When they are comfortable in giving their information like their budget, they feel relaxed and get more curious to know more about the services and use them comfortably.
chatbots, hence, make customers comfortable and their chances of using the services increase simultaneously.
Chatbots answer questions that are pre-defined in the system. So, the most common questions are inserted into the system and help the customers get an idea about the FAQs accordingly.
But, if a customer asks a more customized question, which is not fed in the system, it usually replies to the customer that this question would be answered to him or her within 24 hours, where after 24 hours, that specific question is answered by a human, who is a part of that business or by the business owner. So, here, the business gets chatbots to expand their reach, with a little human touch.
Chatbots reply to the queries of customers immediately. There are options where the system replies to the customer after a certain time.
SocialNowa is a chatbot software which gives this benefit. This way the customer asking queries does not feel that the chatbot is an AI. There is an option of letting the owner of the business let the chatbot answer the query at a specific time. Eg. in a minute or a few seconds.
There is an option where it shows that the chatbot is typing. This looks more realistic.
People People pay monthly for entertainment. So, paying monthly for your business’ productivity is not much. Businesses can pay for chatbots once also. This feature is available to customers by ‘Social Nowa’. Increasing your reach is the best way to improve your business.
Chatbot Can Boost Your Business. It would increase your reach and reduce cost and time. You must surely consider using a chatbot for your business. You can check out Social Nowa, another chatbot, with some super cool features.
Like I always say, consistency is the key. No business sees results overnight 🙂
To know more about Chabot click on the link: SocialNowa
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