customer driven marketing strategy

There are a lot of businesses out there that don’t have a marketing strategy in place that is customer-driven, and as a result, they are missing out on opportunities to cultivate loyal customers. 

The process of marketing a product or service is essential to the success of any company; however, it can be challenging to determine the best approach to take.

The problem with most marketing strategies is that they are based on assumptions about your audience and don’t take into account the requirements of your customers. 

This is a problem because assumptions about your audience can be misleading. This results in dissatisfied customers who believe they are being coerced into making a purchase that neither they nor their businesses require.

Marketing strategies that are driven by the needs of the customer focus on gathering as much information as possible about those needs in order to fulfill those needs in the most appropriate manner and at the most appropriate time. 

It is not enough to simply sell products; one must also ensure that those products help people find solutions to their problems and improve the quality of their lives in some way.

This article on a blog provides various approaches that chief executive officers (CEOs) can take to develop a customer-driven marketing strategy that is effective. 

But before we get into that, let’s get a grasp on a few terms that will come up quite often.

What exactly does it mean to have a marketing strategy that is customer-driven?

A marketing strategy that is customer-driven is one that focuses on increasing customer retention by attending to the customers’ requirements throughout every stage of the purchasing journey. 

It’s a strategy that focuses on attracting a specific group of customers, keeping those customers by catering to their requirements, and gauging how satisfied those customers are with the help of metrics.

Your company has the opportunity to reap the potential benefits of targeting and segmenting customers if you have an effective marketing strategy that is customer-driven. 

It gives you access to valuable data, which provides you with an all-around perspective of your clients.

Why is it important to market-based on customer value?

A primary objective of a value-driven marketing strategy is to produce significant value for the clients of the business. By taking this approach, you will transform into an attractive magnet for potential new customers and clients. Finding ways to add value for your customers is an endeavor that requires a serious commitment on your part. They are the ones who decide how much your goods or services are worth.

The following are some of the most important reasons why a value-driven strategy is essential:

Higher customer lifetime value (CLTV)

A customer-based marketing strategy entails the identification of marketing segments and the development of programs targeted by particular customers. It contributes to the delivery of a one-of-a-kind value proposition to the appropriate customers. It encourages clients to remain loyal to your company over the course of their entire lives.

Develop a larger base of customers

Providing customers with the precise value that they are searching for is made easier by having a marketing strategy that is driven by value. If you are successful in impressing your customers on the first try, you will see an increase in the number of customers you have through referrals and word-of-mouth virality.

Build up the commitment of your clientele.

Sixty percent of a company’s loyal customers will make additional purchases from the preferred companies of their choice. You are able to connect all of the customer data and make use of it to produce an experience that is more dynamic and enjoyable for the customers. It is essential to the successful delivery of delightful experiences, which in turn boosts revenue and strengthens customer loyalty.

7 Proven Ways to Create a Successful Customer Driven Marketing Strategy

1. Employ Marketing Based on Conversations.

Another essential component of effective communication is marketing through conversation. To put it more simply, it means avoiding interactions with your customers that are one-sided in favor of your company.

Chatbots have seen a surge in popularity over the past few years as a means of actively engaging in conversation with a customer when team members are unavailable or assistance is required outside of normal business hours. 

According to a survey conducted by HubSpot, 82 percent of customers rated an “immediate” response as either important or very important when they have a question regarding marketing or sales, which is a demand that can be satisfied by chatbots.

Consider using video chats for marketing conversations that are even more engaging for the target audience. Your customers have the option of jumping on a quick video call with a sales rep, which provides them with face-to-face interaction. 

This is always preferable to a call over the phone.

2. Adapt and Improve Your Marketing on Social Media

Since its inception, social media has become an indispensable component of digital marketing. 

To get the most out of your social media, you need to start by honing your message and the channels through which you deliver it, which includes the social media platform and the type of media you use. 

Adapt and Improve Your Marketing on Social Media
Adapt and Improve Your Marketing on Social Media

Customers have the ability to engage directly with your brand through social platforms, which gives you the opportunity to cater your offerings to their preferences and requirements. 

When you tune your channels so that they are more relevant to your customers, you will see an increase in engagement.

Make sure that your interactions on social media are timely and consistent so that they project a positive image of your company to the outside world. 

This will help to build engagement with the individual who interacted with you, and it will also act as a public forum to show others that you are quick to resolve issues and that your brand is committed to providing good customer service.

3. To improve your marketing strategy, use the feedback you receive from customers.

Customer communication is an essential component of a marketing strategy that is driven by feedback from end users. 

Your customer support team is an essential component of the overall marketing strategy. It is necessary for the customers who interact with your company to have a positive experience for the relationship to be beneficial to both parties.

feedback from your customers
feedback from your customers

When a customer has a positive experience with a company, the brand’s reputation improves, while when they have a negative experience, they receive feedback.

The incorporation of feedback from customers will not only assist you in developing superior goods and services. 

In addition to this, it gives customers the impression that you value them and are listening to their opinions, both of which are essential for establishing trust and loyalty among customers.

4. Increase your customer base through the use of word-of-mouth marketing

A customer-driven marketing strategy might include activities like encouraging customer referrals and encouraging positive word-of-mouth about the business. 

You can encourage your dedicated customers to share their positive experiences and stories of success with their friends and across social platforms in order to bring in new clients.

Increase your customer base through the use of word-of-mouth marketing
Increase your customer base through the use of word-of-mouth marketing

Customers benefit from interactions with businesses that are customer-focused. Exhibit a willingness to the following for those brands that have earned the loyalty of their customers.

5. Discover Powerful Methods Of Communication.

Understanding your audience is the most important component of good communication. How would they prefer for others to get in touch with them? 

When are you going to have the most availability? How can you best communicate with them using the resources that you have available for brand communication?

Discover Powerful Methods Of Communication.
Discover Powerful Methods Of Communication.

Maintaining consistent lines of communication with a customer is going to result in higher levels of customer engagement that are more productive.

Finding ways of communication that are successful for your particular brand is essential if you want to keep your current customers and bring in new ones at the same time.

7. Invest in ways to better serve your customers.

Customer service is one of the most important roles to play in a marketing strategy that is driven by the needs of the customer. Just give it some thought. 

Customers are the primary focus of your business, and your only concern is meeting their requirements and achieving their objectives. 

The question now is, how exactly do you go about talking to them? How can the necessary level of trust be established while maintaining an open dialogue? 

Invest in ways to better serve your customers.
Invest in ways to better serve your customers.

The solution is excellent customer service.

There is this thing that’s called a “customer service oriented culture,” and basically what it means is that a company focuses on its customers and the requirements and needs that they have, values them more than anything else, and responds to them in a timely and effective manner. 

This frame of mind should not be limited to just your support team; rather, it should be applied uniformly across the entirety of your company.


Marketing that is centred on the needs and wants of customers is the cornerstone of building successful and lasting relationships with customers. 

A consumer-centric strategy not only assists in the formation of a powerful brand and the acquisition of new customers, but it also assists in the completion of the feedback loop, which assists in remaining aware of the changing requirements of the target audience.

To successfully plan and develop a marketing strategy that is centered on the needs and interests of customers, your company will, however, require the availability of certain tools. 

Joining SocialNowa Chatbot will give you access to the best tools for providing excellent customer service and will help you improve your marketing efforts.

Therefore, it is absolutely necessary to place a strong emphasis on providing a satisfying experience for your customers by means of the products and services you offer and to strengthen your value-driven marketing strategy.

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