The top rated WordPress chatbot update

Introduction

Everywhere you turn, you hear “WordPress website chatbots” or “wp chatbot.” 

It’s time to learn more about chatbots because, despite what you may have heard, they can actually help your business grow in ways you never imagined.

Your social media accounts, WordPress websites, and messaging services like Facebook Messenger should all have chatbots now.

What is a chatbot for WordPress ?

A chatbot is a piece of software that uses artificial intelligence to talk to website visitors as if they were real people.

It’s a good alternative to live chat, which can be expensive and not always the best use of a business’s time.

This is because a chatbot can have more than one conversation at the same time, while a person who tried to answer a hundred questions at the same time would quickly feel overwhelmed.

Website builder that is free to use WordPress has a wide range of chatbot plugins that it makes itself, as well as plugins made by other people.

This useful tool can be used by any business that has a WordPress website. But they don’t only answer questions.

There are now a lot of chatbot plugins for WordPress that can connect to different channels and do different things, like generate leads or collect valuable customer data.

The following industries, but not only those listed, use chatbots:

• Tourism and travel

• Finance & banking

• Grocers and food services

• eCommerce

• Healthcare

• Consumer assistance

How to integrate chatbots in WordPress

A chatbot builder is what you will use. You can quickly get started with a chatbot builder because it has a drag-and-drop feature and ready-made templates.

Here is where you can control the interface and decide how your chatbot will interact with your visitors. A chatbot will introduce itself and then give specific options.

You get to write possible situations, and if the chatbot can’t help, it will let a customer service agent know so that visitors don’t get frustrated. In the end, a chatbot is still a bot, which means it has some limits.

It’s important to remember that WordPress chatbots are easy to use. You don’t have to start from scratch when making a chatbot for your business. You can use drop-down menus or chatbot templates instead.

Also, most companies that offer chatbot services have chatbot support, so you’re in good hands.

What does a WordPress chatbot do ?

A WordPress chatbot plugin can be thought of as a personal assistant for your website.

It makes you feel welcome by greeting you politely when you arrive, giving you directions if you don’t know your way around, answering your questions quickly, and sending you to someone else if it can’t do a certain job.

By offering this service to customers, the time they have to wait for help outside of business hours is cut down.

It also makes sure that representatives can answer simple questions quickly without having to take time away from more important and complicated tickets.

In the end, a chatbot plugin for WordPress does two things.

First, it automates communications that happen over and over again across multiple channels. This saves you time and lets you give more personalised help. 

Second, it uses these conversations to learn important things about your customers, how they act, and how you can improve your online customer service strategy.

Benefits of using WordPress chatbot plugin 

1. Improve your interactions with customers:

Customers who come to your site want to buy something quickly and easily. But sometimes they don’t know what they want or where to find it.

WordPress (WP) chatbots help visitors buy things by acting as a personal shopping assistant.

Using conversational techniques that make them sound like real people, they help customers find the product they want, tell them about sales and discounts, authorize payments, and even track orders.

Customers like it when they can buy something quickly and easily, which leads to solid relationships with them.

2. Easy information gathering :

Even if a visitor isn’t prepared to make a purchase, they may still communicate with your WordPress chatbot and provide useful details about their shopping preferences.

Contact information, demographic data, or product preferences could be examples of this.

To learn more about the types of visitors to your website and what they are looking for, you can keep and analyze this data.

3. Reduce cart abandonment :

People don’t wait in line at a store to leave things at the counter and then forget about them. But when individuals shop online, they do just that.

After adding things to their carts, they will depart your website. Chatbot plugins are a very effective solution for reducing product waste, a prevalent issue in eCommerce. 

Chatbots will contact customers to remind them that their preferred product is still available after a cart is abandoned.

It’s a small reminder that doesn’t go too far into being intrusive, yet it still gets a lot of clicks.

4. Customer service costs should be cut :

Sometimes all a buyer needs is a quick response or two to convince them to make a purchase.

However, if consumers can’t find those solutions quickly, they could choose to go elsewhere. 

Keep in mind that it only takes one or two clicks for someone to switch to the competition when they are purchasing online.

The price of that customer service option would rise quickly if a service representative had to be on call all the time to respond to inquiries.

On the other hand, installing and running chatbots is generally inexpensive. Additionally, they don’t take holidays or short breaks.

Feature Of WordPress Chatbot

A WordPress chatbot’s most basic capabilities include the ability to respond to inquiries and have product-related conversations with website visitors.

However, the capabilities and functionalities of chatbots are growing as more people start utilizing them.

The following are some of the functionalities available with chatbot plugins:

• Carousels/cards:

In order to better guide the customer to what they want, use images, titles, and descriptions in the dialogue.

Additionally, you can provide buttons that will take customers to different pages.

• Conversation templates:

Use templates to create personalized messaging tailored to your sector so you don’t have to start from scratch.

• Appointment scheduling:

Site visitors can make appointments with a representative of your business without having to exchange back-and-forth messages regarding your availability.

• Mobile accessibility:

Users are able to communicate with your WordPress chatbot while on the go by using their mobile device.

• Integrating with third parties:

To make better use of all the data you collect, integrate your WordPress chatbot with your other company software or social media platforms.

• Artificial intelligence (AI):

It can rapidly qualify requests, create tickets, and decide which channel of assistance to direct a conversation to, preventing lengthy wait periods.

• Application programming interface (API):

Connect your chatbot to your customer service programme and other solutions so you can handle a large number of chatbot conversations and make the transition from bot to human easy.

• Omnichannel support:

Use your chatbot on all of your company’s communication channels, such as your website, social media platforms, mobile apps, WhatsApp, and so on.

Top Rated WordPress Chatbots 

1. SocialNowa :

One of the top chatbot platforms for your company is SocialNowa.

You may automatically respond to comments left by your Instagram followers with the support of the SocialNowa chatbot.

Post an image or a video to Instagram. With the help of SocialNowa, our scheduled posting feature, and other tools, all of the duties may be completed automatically.

With the help of the SocialNowa chatbot, you can now create and market a virtual menu for your restaurant. Menus with contactless QR codes are something to keep in mind.

Additionally, the SocialNowa analytics tool, which offers you access to Facebook page and Messenger data on a dedicated graphical reporting dashboard, might help you expand your business.

You can install a SocialNowa chatbot on your website so that website visitors can acquire all the information they require as well as provide you with their key leads.

• Key Features –

1. Automatic responses and comments on blog entries.

2. With messenger ecommerce, you may create a store and sell digital things.

3. Offers round-the-clock customer service.

4. Simple to design, requires no programming.

5. Social media programming that never ends.

2. HubSpot

HubSpot is a sales and customer relationship management (CRM) platform with a wide range of customer service tools, such as a chatbot.

HubSpot’s AI chat feature lets you change the look and feel of your widget to match the rest of your site.

Users can also change conversations so that they fit with different pages on their platform.

HubSpot automatically saves and logs conversations in the conversation inbox and timeline, so your team can see how conversations went.

Chatbots can also be used to schedule meetings and appointments, answer questions about support, and qualify leads.

The HubSpot chatbot builder makes it easy to make conversations that sound natural and friendly.

It also has features for automatically following up with customers right after a conversation, so they know what the next step in their journey is.

• Key Features –

1. Metrics and reports on marketing all in one place.

2. CRM that gives you deep insights into your contacts.

3. Marketing Platform That Is Simple and Easy to Use.

4. Integrated Service Requests.

3. Landbot.io :

The highly dynamic conversation bot from Landbot.io is a no-code platform that includes pre-built templates for a variety of businesses and interactions, including question-answering and recommendation-giving.

Make bots to register people for crucial events for your company, accept job applications, and create leads.

The Landbot.io chatbot’s user-friendly UI, which is effectively integrated with many other widely used business products, is much liked by users.

However, some reviews pointed out that adding more information to their chatbot can be challenging without strong IT knowledge, making it challenging to add more sophisticated capabilities as the company expands.

To prevent clients from getting bored with lengthy forms and quizzes, Landbot.io chatbots now have surveys.

Landbot.io can even be set up to assist new hires in learning the ropes if a company wants to streamline the onboarding process.

• Key features –

1. Integrations with Stripe and Mailchimp.

2. Messenger on Facebook.

3. Processing language naturally.

4. Robotic reactions.

4. Zendesk :

No matter where they are or what they need, customers can easily contact your company for support using the Zendesk Suite, a comprehensive customer care software solution.

Zendesk’s customer support platform, which was created to be radically easy, enables businesses to care for consumers digitally by utilizing cutting-edge technology like artificial intelligence and machine learning to provide quick, individualized attention when it’s required.

With the aid of these resources, your business may educate its support staff on WordPress to give customers assistance that increases their satisfaction with your goods or service and builds their loyalty.

• Key Features –

1. Customizing web widgets.

2. Countless concurrent chats.

3. Electronic translation.

4. NLP innovation.

5. Rating for conversation.

5. Chatfuel :

Chatfuel is a good choice for people who don’t know how to code and want to use Facebook or Instagram.

Businesses can use it to schedule appointments with customers on Facebook, raise money for charities on Instagram, and lead customers to make purchases through the shipping portal on their website.

You can send re-engaging messages to customers who have stopped using your service.

You can also use analytics to keep track of the most frequently asked questions so that you can automate more helpful conversations.

Chatfuel’s customer service bots answer questions that are often asked and also suggest products based on the questions.

They also have ways to get feedback from users, which helps teams improve their support over time.

• Key Features –

1. Measures of performance.

2. Facilitates for working together.

3. Base of knowledge.

4. Live talk.

Conclusion

Chatbots are now essential for many enterprises. You can choose from a variety of chatbot service providers with varying features and costs.

After learning how a WordPress chatbot can benefit your company, it’s time to add one to your WordPress website.

Both your visitors and your staff will appreciate it.